FAQ

FAQ

All prices are quoted from point of pick-up to your chosen destination.

Started from 1st of July, all prices will be increasing by £5.

All fares can be paid online using our fast online booking service or to the driver (cash or card).

If booked by e-mail, please wait 6 hours for the confirmation of a human being to confirm the booking.

The first confirmation you receive is the one that our website sends you to confirm booking completion only.

Credit card payments for additional journeys will incur an extra charge.

All vehicles are insured for hire and reward and can carry up to a maximum of 4-6 passengers.

All public bank holidays will not incur any surcharges.

All bookings made for executive private hire may only be changed or cancelled via email or by calling direct to the number provided, within a period no later than 4 hours.

We have the right to refuse any passenger that we feel may offer a health and safety risk to our driver or our vehicle.

FAQ

1. Where are you based?
All of our vehicles and drivers are based in Grenville Court. 

2. What service do you provide?
We provide a complete travel solution that meets all of your travel requirements. 

3. Which areas do you operate in?
We are able to cover all journeys, local or nationwide.

4. How do I pay for the journey?
You can use our quick and easy online booking service or pay the driver who will be able to accept cash and all major credit cards.

5. What happens if my flight is delayed, will there be an extra charge?
All flight arrivals at the airport are monitored; therefore our drivers are always aware of the time that you will be arriving at the arrivals lounge.

6. Where do I meet my driver?
To all customers. Starting from 1st of July 2015, all pick ups from any airports will not be made outside departures. Meet & greet will be provided free of charge. Car park costs will be added to the total amount of the trip. 
(Inside pick up ) Your driver will meet you at the arrivals gate just as you come through customs. Your driver will be holding a 'meet and greet' board displaying your name to make identification easy.
(Outside Pick Up) The driver will send you a message explaining where he will meet you plus the car's registration number.

7. What do I do if I cannot find my driver?
Call our Customer Service Helpline (+44)   01628663793 stating your name. Our experienced staff will be able to assist you.
Please keep our phone number(s) handy and save it into your contacts. 01628663793, 01494262809, 07886977481. Please keep your mobile phone(s) charged and turned on as soon the plane lands to be able to receive calls from our drivers. 

8. What kind of vehicle will I be travelling in?
Our drivers have saloon, executive and family cars.